Bookings
How do I schedule a service?
New clients start with a Meet and Greet request via the BOOK NOW page. Once approved, you can book visits directly via our client portal.
Security
Are you insured?
Absolutely. Salty Snout is fully insured for both your pets and your property by Pet Sitters Associates.
Pet Care FAQs
Consultations
What happens at a Meet and Greet?
We visit your home to meet you and your pets, learn about what care you're looking for, and make sure we're the right fit for your pets.
PAYMENT
How do I pay for services?
Payments are handled securely through our client portal via credit or debit card. We do not accept cash, checks, or peer-to-peer transfer via Venmo, CashApp, etc.
Updates
Will I get updates during visits?
Yes! During every visit, you'll receive a report card via our app including a personal note and photos.
SERVICES
What if I need a service that isn't listed?
We aim to work with customers who need something a little different from our main services. If you'd like a longer or shorter stay, or something otherwise custom, email us.Â
Our Policies
Prior to your first service, you will be given a Terms of Agreement document to digitally sign, which contains our policies in full detail.
Payment Terms and Cancellation Policy
A 50% deposit is due at the time of booking. Full payment is due 1 day prior to the start of service. If you book less than 14 days before service begins, 100% of the total is due at the time of booking. Deposits are non-refundable but may be rescheduled or applied as a credit toward future services at Salty Snout's discretion. Services cancelled less than 48 hours prior to the start date are non-refundable.
Health and Vaccinations
For the safety of all our critters, we require records for Rabies, Distemper, and Bordetella. We also require that pets be on a regular flea and tick preventative.
Keys and Home Access
To ensure Salty Snout can securely access your home, we require that all clients utilize either a digital keypad or a lockbox on-site. Salty Snout will not manage physical keys that are not secured at your home.Â
Emergency Vet Care
In the rare event of an emergency, we will contact you immediately. If you are unreachable, we will transport your pet to your preferred veterinarian or the nearest emergency clinic based on the info you provided in your onboarding forms.
Weather Considerations
Island life sometimes means heat and storms. On hot days, we'll keep our walks off the asphalt and in the shade to protect your pets' paws. During extreme weather, outdoor time may be shortened at the sitter's discretion to protect your pet, and we'll focus on indoor enrichment and play time. In the event of a hurricane, we'll get in touch with your emergency contact to ensure your pets are safely evacuated.